Category: Training Calendar

Date and Time

Date: September 15–26, 2025, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Certified Cost Controller (CCC) certification is designed to provide professionals with advanced knowledge and practical skills in cost management, budgeting, cost analysis, and financial control. It equips participants to effectively plan, monitor, and control costs across projects, operations, and organizations.
This certification is internationally benchmarked and ensures professionals can align cost strategies with organizational goals, improve profitability, and achieve sustainable cost efficiency.

Learning Objectives

Certification Objectives

By the end of the certification, participants will be able to:

1. Understand and apply principles of cost control in projects and operations.

2. Develop and manage budgets, forecasts, and cost baselines.

3. Analyze cost variances and recommend corrective actions.

4. Apply modern tools and techniques in cost estimating and cost reporting.

5. Implement cost control systems and performance metrics.

6. Link cost control strategies to organizational value creation.

7. Ensure compliance with financial and regulatory standards.

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Certification Benefits

• Enhances professional credibility in finance, accounting, and project management.

• Strengthens decision-making through accurate cost forecasting and analysis.

• Improves organizational profitability and resource utilization.

• Equips professionals with globally recognized skills in cost management.

• Opens career opportunities in finance, procurement, operations, and project management.

• Practical case studies and tools ready for immediate workplace application.

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Who Should Attend

• Who Should Take This Certification?
• • Finance and Accounting Professionals.
• • Project Managers and Project Controllers.
• • Cost Estimators and Planners.
• • Budget Specialists.
• • Procurement and Supply Chain Professionals.
• • Operations Managers.
• • Business Analysts and Consultants.
• • Anyone seeking a career in cost control and financial management.

Workshop Outline / Modules

Comprehensive Course Outline

Module 1: Introduction to Cost Control

• Definition, importance, and scope of cost control.

• Role of a cost controller in organizations.

Module 2: Fundamentals of Cost Management

• Cost types (fixed, variable, direct, indirect).

• Cost allocation methods.

Module 3: Cost Accounting Principles

• Traditional vs. modern costing approaches.

• Cost-volume-profit (CVP) analysis.

Module 4: Budgeting and Forecasting

• Types of budgets (operational, capital, flexible).

• Forecasting techniques and tools.

Module 5: Cost Estimation Techniques

• Bottom-up vs. top-down estimating.

• Parametric and analogous estimating.

Module 6: Cost Planning in Projects

• Developing cost baselines.

• Work Breakdown Structure (WBS) integration.

Module 7: Financial Analysis for Cost Control

• Break-even analysis.

• ROI, NPV, and IRR in cost decision-making.

Module 8: Variance Analysis

• Types of variances (material, labor, overhead).

• Analyzing cost deviations and corrective measures.

Module 9: Activity-Based Costing (ABC)

• ABC vs. traditional costing.

• Applications in service and manufacturing industries.

Module 10: Cost Reduction Strategies

• Lean management and Six Sigma principles.

• Identifying and eliminating waste.

Module 11: Earned Value Management (EVM)

• EVM formulas and interpretation.

• Integrating EVM into cost performance reporting.

Module 12: Cost Control Tools & Software

• Excel-based cost models.

• ERP and specialized cost control software (SAP, Oracle).

Module 13: Procurement and Contract Cost Control

• Cost control in vendor management.

• Contract types and implications on cost.

Module 14: Risk Management in Cost Control

• Cost contingency and reserves.

• Monte Carlo simulations for cost risks.

Module 15: Reporting and Communication in Cost Control

• Designing cost reports and dashboards.

• Communicating cost performance to stakeholders.

Module 16: Cost Control in Operations

• Costing in production and service industries.

• Benchmarking and performance monitoring.

Module 17: Cost Control in Projects

• Integration with project management frameworks (PMI, PRINCE2).

• Case studies in infrastructure, IT, and construction projects.

Module 18: Ethics and Compliance in Cost Control

• Regulatory requirements and governance.

• Ethical issues in budgeting and reporting.

Module 19: Strategic Cost Management

• Linking cost control to strategy and competitiveness.

• Value engineering and cost optimization.

Module 20: Final Capstone & Certification Exam Preparation

• Case study analysis.

• Mock tests and exam review.

• Capstone project presentation.

Facilitator

Global Leadership Institute Certified Trainers

Investment / Fees

• Standard Fee: USD 1290 per participant
• Group Discount:(3+ participants)- 10% off the standard fee
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Sep 13,2025

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Email: info@leadership.co.ke Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: Sep 24-26, 2025, 8:30 AM – 5:00 PM

Venue

Nairobi,Kenya

Overview

This course is designed to empower managers and team leaders with the skills, tools, and leadership mindset necessary to embed customer experience (CX) excellence within their teams and organizations. Participants will learn how to lead with empathy, manage CX metrics, design better processes, coach frontline teams, and align CX strategy with business goals. The program blends leadership development, customer insight, and operational CX best practices.

Learning Objectives

By the end of this training, participants will be able to:

• Understand CX fundamentals and apply them within their departments.

• Lead and coach teams to deliver consistently positive customer experiences.

• Use data and feedback to drive service improvements.

• Align CX strategy with operational and team objectives.

• Embed a customer-first culture within their teams.

Who Should Attend

• • Team Leaders and Supervisors in customer-facing roles
• • Customer Service Managers
• • Call Center and Contact Center Leaders
• • Retail and Branch Managers
• • Operations and Service Delivery Managers
• • HR and Training Managers supporting service teams
• • Aspiring CX Leaders and mid-level professionals managing customer touchpoints

Workshop Outline / Modules

Module 1: Introduction to Customer Experience Leadership

• What is CX and why it matters

• The manager’s role in CX delivery

• Experience vs. service vs. satisfaction

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Module 2: Customer-Centric Leadership Mindset

• Empathy, trust, and emotional intelligence

• Empowering staff to take ownership

• Leading by example in customer behavior

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Module 3: Understanding the Customer Journey

• Customer journey mapping fundamentals

• Identifying pain points and delight moments

• Aligning touchpoints with expectations

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Module 4: Coaching Teams for Service Excellence

• Coaching vs. managing

• Giving constructive feedback

• Role-playing and skill reinforcement

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Module 5: Setting CX Goals and Team KPIs

• Aligning team performance to CX objectives

• Setting SMART goals for service improvement

• Balancing quality and quantity metrics

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Module 6: Voice of the Customer (VoC) for Managers

• Gathering and interpreting customer feedback

• Using CSAT, NPS, and CES scores

• Closing the feedback loop with action

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Module 7: Handling Escalations and Customer Complaints

• Manager’s role in conflict resolution

• De-escalation and empathy in action

• Learning from complaints to prevent recurrence

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Module 8: CX Process Improvement and Innovation

• Identifying broken processes

• Involving teams in improvement ideas

• Lean thinking and continuous service enhancement

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Module 9: Building a Customer-Centric Culture

• Embedding CX in team values and rituals

• Recognizing and rewarding CX behavior

• Storytelling to reinforce positive examples

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Module 10: Cross-Functional Collaboration in CX

• Partnering with marketing, IT, and ops

• Reducing internal friction to improve external experience

• Building alignment across departments

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Module 11: Digital CX and Omnichannel Leadership

• Understanding CX across phone, web, chat, and social media

• Leading hybrid or digital-first service teams

• Integrating tech without losing the human touch

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Module 12: Leading CX Change and Transformation

• Creating buy-in for new CX initiatives

• Managing resistance and team fatigue

• Sustaining CX momentum through leadership

Facilitator

Global Leadership Institute Certified Trainers

Investment / Fees

• Standard Fee: KSh 89,000 per participant
• Group Discount:(3+ participants)- 10% off the standard fee
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Sep 22,2025

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: Sep 24-26, 2025, 8:30 AM – 5:00 PM

Venue

Nairobi,Kenya

Overview

This course is designed to equip sales leaders, planners, and business development professionals with the skills to develop data-driven, actionable, and sustainable sales plans. Participants will explore strategic frameworks, forecasting methods, and planning tools that align sales efforts with business goals, market dynamics, and customer needs. Through real-life case studies, tools, and exercises, the course ensures participants are prepared to lead with confidence and clarity.

Learning Objectives

By the end of the course, participants will be able to:

• Design and implement effective sales plans aligned with strategic business goals.

• Apply qualitative and quantitative forecasting techniques.

• Analyze internal and external factors that affect sales performance.

• Align sales targets with market potential and available resources.

• Monitor and adjust sales plans using performance data and KPIs.

Who Should Attend

• • Sales Managers and Team Leaders
• • Business Development Executives
• • Regional and Territory Sales Managers
• • Sales Operations Managers
• • Marketing and Product Managers
• • Entrepreneurs and Start-up Founders
• • Anyone involved in sales planning, forecasting, or performance tracking

Workshop Outline / Modules

Module 1: Introduction to Sales Planning and Forecasting

• Definitions and core concepts

• Strategic vs. tactical planning

• The importance of accurate forecasting

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Module 2: Aligning Sales Plans with Business Strategy

• Understanding strategic objectives

• Role of sales in achieving business growth

• Creating SMART sales goals

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Module 3: Analyzing the Internal Sales Environment

• Sales team capabilities and structure

• Historical performance analysis

• Product/service portfolio review

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Module 4: Market Analysis and Opportunity Assessment

• Market segmentation

• Industry trends and competitive landscape

• Customer profiling

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Module 5: Sales Target Setting and Quota Allocation

• Top-down vs. bottom-up quota setting

• Territory design and resource allocation

• Aligning quotas with growth objectives

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Module 6: Sales Forecasting Fundamentals

• Importance of forecasting in sales

• Forecast accuracy and reliability

• Leading vs. lagging indicators

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Module 7: Qualitative Forecasting Methods

• Salesforce composite forecasting

• Expert opinion and judgmental forecasting

• Opportunity stage weighting

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Module 8: Quantitative Forecasting Methods

• Time series forecasting

• Regression and statistical models

• Predictive analytics using historical data

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Module 9: Sales Funnel and Pipeline Management

• Building a healthy sales funnel

• Pipeline coverage and conversion ratios

• Funnel velocity and forecasting impact

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Module 10: Tools and Technologies in Sales Planning

• CRM and forecasting tools (Salesforce, HubSpot, etc.)

• Sales dashboards and visualization

• Automation and AI in forecasting

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Module 11: Monitoring, Review, and Course Correction

• Setting KPIs and tracking performance

• Mid-cycle reviews and adjustments

• Dealing with forecast variances

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Module 12: Building a Sales Planning Culture

• Embedding forecasting discipline across the sales force

• Cross-functional collaboration (marketing, finance, ops)

• Leadership role in sustaining planning excellence

Facilitator

Global Leadership Institute Certified Trainers

Investment / Fees

• Standard Fee: KSh 89,000 per participant
• Group Discount:(3+ participants)- 10% off the standard fee
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Sep 22,2025

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: Sep 24-26, 2025, 8:30 AM – 5:00 PM

Venue

Nairobi,Kenya

Overview

Key Account Management (KAM) is a strategic approach to managing and growing the organization’s most important customers — those that are essential to long-term business success. This training equips participants with the mindset, tools, and techniques needed to build strategic partnerships with key clients, deliver sustained value, and drive long-term growth. Participants will learn how to identify key accounts, manage complex relationships, and align solutions to client needs.

Learning Objectives

By the end of the course, participants will:

• Understand the strategic value of key account management.

• Identify, segment, and prioritize key accounts.

• Develop customized account plans based on client-specific needs.

• Strengthen relationships through trust, communication, and solution selling.

• Coordinate internal teams to deliver superior value to key clients.

• Grow account revenue and improve client retention.

Who Should Attend

• • Key Account Managers and Strategic Account Executives
• • Sales Managers and Business Development Officers
• • Client Relationship Managers
• • Customer Success Teams
• • Marketing and Commercial Managers
• • Senior Sales Leaders working with enterprise-level clients
• • Service Delivery Managers responsible for post-sale client experience

Workshop Outline / Modules

Module 1: Introduction to Key Account Management

• Definition and purpose of KAM

• Differences between KAM and traditional sales

• The value of strategic accounts to the business

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Module 2: Identifying and Selecting Key Accounts

• Criteria for selecting key accounts

• Strategic vs. tactical accounts

• Key account segmentation models

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Module 3: Understanding the Client's Business

• Industry research and client profiling

• SWOT analysis of key accounts

• Mapping client needs and growth drivers

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Module 4: Building Strategic Relationships

• Identifying decision-makers and influencers

• Developing trust and credibility

• Communication and engagement strategies

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Module 5: Account Planning and Goal Setting

• Setting objectives for account growth

• Developing long-term account roadmaps

• Aligning internal capabilities with client expectations

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Module 6: Solution-Based Selling for Key Clients

• Needs-based and consultative selling approaches

• Customizing offerings to client challenges

• Co-creating solutions with clients

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Module 7: Cross-Selling and Up-Selling Techniques

• Identifying expansion opportunities

• Timing and positioning of new offers

• Leveraging past success for future growth

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Module 8: Managing Complex Stakeholder Networks

• Navigating matrix client structures

• Influencing multiple stakeholders

• Handling internal politics diplomatically

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Module 9: Internal Team Coordination and Collaboration

• Forming internal key account teams

• Communicating across departments

• Using CRMs and shared planning tools effectively

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Module 10: Negotiation and Conflict Management

• Handling pricing and service negotiations

• Managing difficult conversations professionally

• Preserving relationships while protecting margins

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Module 11: Monitoring Performance and Delivering Value

• Key metrics and client KPIs

• Measuring success and satisfaction

• Ensuring consistent value delivery

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Module 12: Sustaining and Growing Key Accounts

• Building loyalty and advocacy

• Creating long-term partnership strategies

• Using feedback to improve service and retention

Facilitator

Global Leadership Institute Certified Trainers

Investment / Fees

• Standard Fee: KSh 89,000 per participant
• Group Discount:(3+ participants)- 10% off the standard fee
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Sep 22,2025

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: Sep 22-26, 2025, 8:30 AM – 5:00 PM

Venue

Mombasa,Kenya

Overview

The Certified Sales Professional (CSP) certification is a comprehensive and practical program designed to equip sales professionals with the critical skills, tools, and strategies needed to excel in today’s competitive and dynamic sales environment. This program covers the full spectrum of the sales process — from prospecting and relationship-building to closing and post-sale engagement — with a strong emphasis on ethical, customer-centric, and value-based selling.

Learning Objectives

By the end of the CSP certification, participants will:

• Understand and implement structured sales processes.

• Develop powerful prospecting and lead generation strategies.

• Build lasting relationships through consultative and solution selling.

• Master negotiation, objection handling, and closing techniques.

• Apply digital tools and CRM systems to enhance performance.

• Align personal sales goals with organizational targets.

• Continuously adapt to customer needs and market changes.

Who Should Attend

• • Entry-level and aspiring Sales Representatives
• • Business Development Officers
• • Account Executives and Field Sales Agents
• • Customer Relationship Officers
• • Retail and FMCG Sales Teams
• • Professionals transitioning into a sales career
• • Entrepreneurs managing their own sales functions

Workshop Outline / Modules

Module 1: Introduction to Professional Selling

• The evolving role of the sales professional

• Myths and truths about sales

• Understanding buyer psychology

Module 2: Sales as a Process

• Stages of the sales cycle

• Selling models (AIDA, SPIN, BANT, Challenger, etc.)

• Pipeline vs. funnel management

Module 3: Prospecting and Lead Generation

• Identifying ideal customer profiles

• Prospecting techniques (cold calling, networking, referrals)

• Qualifying leads

Module 4: Customer Needs Assessment

• Asking the right questions

• Active listening techniques

• Discovering pain points and motivations

Module 5: Building Rapport and Trust

• First impressions and professionalism

• Matching and mirroring

• Building long-term credibility

Module 6: Solution Selling Techniques

• Moving from product to value

• Customizing your pitch

• Demonstrating ROI and benefits

Module 7: Crafting the Sales Pitch

• Building a compelling message

• Storytelling in sales

• Tailoring pitches by industry/client type

Module 8: Objection Handling Skills

• Types of objections and causes

• Reframing objections

• Objection-handling models

Module 9: Closing Techniques

• Recognizing buying signals

• Trial closes and assumptive closes

• Asking for the sale confidently

Module 10: Post-Sale Relationship Management

• Onboarding new clients

• After-sales support

• Turning customers into advocates

Module 11: Time and Territory Management

• Planning and scheduling your day

• Segmenting and managing sales territories

• Route planning tools

Module 12: Key Performance Metrics in Sales

• Sales KPIs and benchmarks

• Tracking performance and reporting

• Understanding conversion rates and pipeline health

Module 13: CRM Systems and Digital Selling Tools

• Introduction to CRMs (HubSpot, Salesforce, etc.)

• Managing contacts and follow-ups

• Automation and sales enablement tools

Module 14: Personal Branding for Sales Professionals

• Building a professional online presence

• LinkedIn for sales prospecting

• Managing your reputation

Module 15: Consultative and Strategic Selling

• Becoming a trusted advisor

• Mapping customer journeys

• Co-creating solutions with clients

Module 16: Emotional Intelligence in Sales

• Self-awareness and regulation

• Empathy and customer orientation

• Navigating tough conversations

Module 17: Negotiation Mastery

• The principles of win-win negotiation

• Handling high-value or complex deals

• Price and value discussions

Module 18: Selling in a Competitive Market

• Differentiating your offer

• Competitive analysis

• Responding to competitor pressure

Module 19: Ethics and Integrity in Sales

• Professional and legal responsibilities

• Avoiding manipulation and misrepresentation

• Building a reputation for fairness

Module 20: Final Assessment and Capstone Simulation

• Real-world sales scenario simulation

• Role play and evaluation

• Certification exam and feedback session

Facilitator

Global Leadership Institute Certified Trainers

Investment / Fees

• Standard Fee: KSh 109,000 per participant
• Group Discount:(3+ participants)- 10% off the standard fee
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Sep 20,2025

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: Sep 22nd-26th 2025, 8:30 AM – 5:00 PM

Venue

Nairobi,Kenya

Overview

Certification Overview
The Sales Manager Certification (SMC) is a specialized professional credential designed to equip current and aspiring sales managers with the knowledge, tools, and leadership acumen to drive consistent sales performance, develop high-performing teams, and align sales strategy with organizational goals. This program blends modern sales techniques with leadership, data analytics, customer-centricity, and coaching methodologies.

Learning Objectives

By the end of this certification, participants will be able to:

• Develop and implement effective sales strategies aligned with business goals.

• Lead, coach, and motivate sales teams for peak performance.

• Analyze market trends and use data to inform sales decisions.

• Optimize sales processes, CRM tools, and customer experience.

• Manage key accounts and complex negotiations effectively.

• Align sales goals with marketing, finance, and operations for sustainable growth

Who Should Attend

• • Aspiring or newly appointed Sales Managers
• • Regional and Territory Sales Leaders
• • Business Development Managers
• • Key Account Managers
• • Entrepreneurs and Startup Founders overseeing sales
• • Sales Team Leads aiming to move into management roles
• • Marketing professionals transitioning into sales roles

Workshop Outline / Modules

Comprehensive Course Outline (16 Modules)

Module 1: Foundations of Sales Management

• Role of a sales manager

• Traits of effective sales leadership

• Transitioning from salesperson to manager

Module 2: Strategic Sales Planning

• Sales planning framework

• Territory design and quota setting

• Setting SMART sales objectives

Module 3: Sales Forecasting and Budgeting

• Forecasting methods (qualitative & quantitative)

• Managing and allocating sales budgets

• Pipeline vs. forecast accuracy

Module 4: Sales Process Design and Optimization

• Stages of the sales process

• Building scalable, repeatable processes

• Sales playbooks and SOPs

Module 5: Recruitment and Onboarding of Sales Talent

• Identifying talent profiles

• Interviewing and hiring techniques

• Effective onboarding plans

Module 6: Sales Coaching and Team Development

• Coaching vs. managing

• Conducting effective 1-on-1s

• Developing individualized growth plans

Module 7: Sales Performance Management

• Setting KPIs and metrics

• Using scorecards and dashboards

• Handling underperformance

Module 8: CRM and Sales Technology

• CRM selection and implementation

• Sales automation tools

• Data hygiene and adoption strategies

Module 9: Key Account Management

• Defining key accounts and segmentation

• Strategic relationship management

• Growing wallet share and customer lifetime value

Module 10: Sales Negotiation and Deal Closing

• Negotiation frameworks and tactics

• Handling objections

• Closing strategies and techniques

Module 11: Building a High-Performance Sales Culture

• Motivation and incentive systems

• Recognition and team dynamics

• Creating accountability and ownership

Module 12: Customer-Centric Selling

• Understanding customer journey and needs

• Value-based selling

• Improving customer retention and loyalty

Module 13: Sales Analytics and Reporting

• Using data for decision-making

• Sales funnel analysis

• Leveraging BI tools for insights

Module 14: Cross-Functional Collaboration

• Working with marketing, finance, and product teams

• Aligning GTM (go-to-market) strategy

• Managing internal stakeholder expectations

Module 15: Managing Remote and Hybrid Sales Teams

• Tools and practices for remote management

• Virtual sales meetings and reporting

• Maintaining morale and performance remotely

Module 16: Ethics, Compliance, and Risk Management in Sales

• Sales-related compliance and legal risks

• Ethical selling practices

• Preventing fraud and misrepresentation

Facilitator

Global Leadership Institute Certified Trainers

Investment / Fees

• Standard Fee: KSh 109,000 per participant
• Group Discount:(3+ participants)- 10% off the standard fee
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Sep 20,2025

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND