Category: Training Calendar

Date and Time

Date: Feb 2-5, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Strategic Management & Policy Leadership Training Program is designed to equip leaders and senior managers with the skills required to formulate, interpret, and implement strategy and public or organizational policy effectively.

The program focuses on strategic thinking, policy analysis, leadership decision-making, governance, and implementation, enabling participants to translate policies and strategies into measurable results while navigating complex political, institutional, and stakeholder environments.

Learning Objectives

By the end of the program, participants will be able to:

• Apply strategic management principles in complex organizations

• Formulate and analyze policies and strategic plans

• Lead policy implementation and organizational strategy execution

• Make informed, evidence-based leadership decisions

• Align strategy, policy, and performance outcomes

________________________________________

Training Benefits

Participants and organizations will gain:

• Enhanced strategic thinking and leadership capability

• Improved policy formulation and implementation effectiveness

• Stronger decision-making and problem-solving skills

• Better alignment between strategy, policy, and operations

• Increased confidence in leading institutional change

• Practical tools applicable to public and private sector leadership

Who Should Attend

• This program is ideal for:
• • Senior and middle-level managers
• • Public sector and county government leaders
• • Policy makers and implementation officers
• • Heads of departments and agencies
• • State corporation and parastatal managers
• • NGO and development organization leaders
• • Professionals involved in strategic planning and policy leadership

Workshop Outline / Modules

Module 1: Foundations of Strategic Management

• Concepts and evolution of strategy

• Strategic leadership roles

• Strategy in public and private sectors

Module 2: Strategic Thinking & Analysis

• Environmental and stakeholder analysis

• Internal capabilities and resources

• Strategic problem diagnosis

Module 3: Vision, Mission & Strategic Direction

• Visioning and strategic intent

• Aligning mission with policy goals

• Setting strategic priorities

Module 4: Policy Analysis & Development

• Policy formulation processes

• Evidence-based policy analysis

• Policy options and trade-offs

Module 5: Strategy & Policy Formulation

• Developing strategic and policy frameworks

• Integrating strategy with policy objectives

• Resource alignment

Module 6: Governance & Leadership in Policy Implementation

• Governance structures and accountability

• Leadership roles in implementation

• Managing institutional dynamics

Module 7: Stakeholder Engagement & Political Management

• Stakeholder mapping and analysis

• Managing political and institutional interests

• Building coalitions and support

Module 8: Strategic Decision-Making & Risk Management

• Decision-making frameworks

• Managing uncertainty and risk

• Scenario planning

Module 9: Performance Management & Strategic Control

• Translating strategy into action

• KPIs and performance monitoring

• Strategic reviews

Module 10: Change Management & Strategic Transformation

• Leading strategic change

• Managing resistance

• Institutional transformation

Module 11: Ethics, Integrity & Responsible Leadership

• Ethical leadership in policy and strategy

• Accountability and transparency

• Public value and trust

Module 12: Capstone – Strategic & Policy Leadership Action Plan

• Case studies and simulations

• Development of organizational strategy and policy action plans

• Presentations and feedback

Facilitator

GLI Certified Trainers

Investment / Fees

• Standard Fee: USD 1050 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Feb 1,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: Feb 9-13, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Project Management Professional Skills Training Program is designed to strengthen the core competencies required to plan, execute, monitor, and successfully deliver projects across sectors.

The program integrates technical project management skills, leadership, communication, risk management, and stakeholder engagement, enabling participants to manage projects efficiently, meet objectives, and deliver value.

Learning Objectives

By the end of the program, participants will be able to:

• Apply professional project management methodologies and tools

• Plan, execute, monitor, and close projects effectively

• Manage project risks, resources, and stakeholders

• Lead project teams and communicate effectively

• Deliver projects on time, within scope, and within budget

________________________________________

Training Benefits

Participants and organizations will gain:

• Improved project delivery success rates

• Enhanced professional project management competence

• Reduced project risks, delays, and cost overruns

• Stronger stakeholder engagement and communication

• Practical tools applicable to real-world projects

• Increased career readiness for project leadership roles

Who Should Attend

• This program is ideal for:
• • Project and program managers
• • Project officers and coordinators
• • Engineers, ICT, and technical professionals
• • Public sector and donor-funded project staff
• • NGO and development organization project teams
• • Operations and functional managers involved in projects
• • Professionals preparing for project management roles

Workshop Outline / Modules

Module 1: Foundations of Project Management

• Project concepts and life cycle

• Role of the project manager

• Project success factors

Module 2: Project Initiation & Business Case Development

• Project charters

• Business case preparation

• Stakeholder identification

Module 3: Scope Management

• Defining and managing scope

• Work Breakdown Structure (WBS)

• Scope control

Module 4: Time & Schedule Management

• Activity sequencing and scheduling

• Critical path method

• Schedule control

Module 5: Cost & Budget Management

• Cost estimation and budgeting

• Cost control techniques

• Financial accountability

Module 6: Quality Management

• Quality planning and assurance

• Continuous improvement

• Quality control tools

Module 7: Risk Management

• Risk identification and analysis

• Risk response planning

• Monitoring and control

Module 8: Procurement & Contract Management

• Procurement planning

• Vendor selection

• Contract administration

Module 9: Stakeholder Engagement & Communication

• Stakeholder analysis

• Communication planning

• Managing expectations

Module 10: Project Team Leadership

• Building and leading project teams

• Motivation and performance

• Conflict management

Module 11: Project Monitoring & Control

• Performance measurement

• KPIs and reporting

• Corrective actions

Module 12: Change Control & Issue Management

• Managing change requests

• Issue tracking and resolution

• Governance processes

Module 13: Project Governance & Ethics

• Governance structures

• Ethical considerations

• Accountability

Module 14: Project Closure & Lessons Learned

• Project handover and closure

• Evaluation and learning

• Knowledge management

Module 15: Capstone – Project Management Simulation

• Practical case studies

• Project planning and execution simulation

• Development of individual project action plans

Facilitator

GLI Certified Trainers

Investment / Fees

• Standard Fee: USD 1250 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Feb 7,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: Feb 17-19, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Governance, Ethics & Integrity Training Program is designed to strengthen leadership and institutional capacity to promote ethical conduct, strengthen governance systems, and uphold integrity and accountability across public, private, and nonprofit organizations.

The program focuses on ethical leadership, governance frameworks, anti-corruption measures, compliance, and organizational culture, enabling participants to build trust, credibility, and sustainable organizational performance.

Learning Objectives

By the end of the program, participants will be able to:

• Understand governance and ethical principles in organizations

• Apply integrity and accountability frameworks

• Strengthen ethical decision-making and leadership conduct

• Prevent, detect, and respond to ethical and integrity risks

• Promote a culture of ethics and compliance

________________________________________

Training Benefits

Participants and organizations will gain:

• Stronger ethical leadership and governance capability

• Reduced integrity and corruption risks

• Improved accountability, transparency, and compliance

• Enhanced organizational reputation and trust

• Practical tools for ethics and integrity management

• Increased confidence in handling ethical dilemmas

Who Should Attend

• This program is ideal for:
• • Board members and senior executives
• • Public sector and county government officials
• • Compliance, risk, and integrity officers
• • Internal auditors and governance professionals
• • NGO and development organization leaders
• • HR and people management professionals
• • Managers responsible for ethics and compliance

Workshop Outline / Modules

Module 1: Foundations of Governance & Ethics

• Governance principles and structures

• Ethics and integrity in organizations

• Role of leadership

Module 2: Governance Frameworks & Best Practices

• Corporate and public sector governance models

• Roles of boards and management

• Governance codes and standards

Module 3: Ethical Leadership & Decision-Making

• Ethical leadership principles

• Managing ethical dilemmas

• Values-based decision-making

Module 4: Integrity Systems & Anti-Corruption

• Integrity frameworks and systems

• Corruption risks and prevention

• Whistleblowing mechanisms

Module 5: Policies, Codes & Compliance

• Codes of conduct and ethics policies

• Compliance systems

• Managing conflicts of interest

Module 6: Accountability, Transparency & Oversight

• Financial and non-financial accountability

• Transparency mechanisms

• Oversight and reporting

Module 7: Ethics Risk Assessment & Controls

• Identifying ethics and integrity risks

• Internal controls and monitoring

• Managing misconduct

Module 8: Building an Ethical Organizational Culture

• Ethics awareness and training

• Leadership role modeling

• Sustaining ethical behavior

Module 9: Capstone – Ethics & Integrity Action Plan

• Practical case studies

• Ethics risk diagnostics

• Development of organizational ethics action plans

Facilitator

GLI Certified Trainers

Investment / Fees

• Standard Fee: USD 850 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Feb 14,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: Feb 23–27, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Public Sector Leadership Excellence Training Program is designed to equip public sector leaders with the skills, mindset, and tools required to deliver effective leadership, ethical governance, and high-quality public service in complex and dynamic environments.

The program focuses on strategic leadership, policy implementation, accountability, performance management, and citizen-centered service delivery, enabling participants to lead reforms, improve institutional performance, and strengthen public trust

Learning Objectives

By the end of the program, participants will be able to:

• Demonstrate effective leadership in public sector contexts

• Apply ethical and accountable governance practices

• Translate policies into results-oriented programs

• Improve public service performance and delivery

• Lead change and innovation in government institutions

________________________________________

Training Benefits

Participants and institutions will gain:

• Enhanced leadership effectiveness and confidence

• Stronger ethical leadership and accountability

• Improved policy implementation and service delivery

• Better stakeholder engagement and public trust

• Practical tools for managing public sector challenges

• Increased capacity to lead reforms and transformation

Who Should Attend

• This program is ideal for:
• • Senior and middle-level public sector officials
• • County and national government leaders
• • Heads of departments and agencies
• • State corporation and parastatal managers
• • Policy makers and implementation officers
• • Public sector project and program managers
• • Leaders in public service institutions

Workshop Outline / Modules

Module 1: Foundations of Public Sector Leadership

• Nature and context of public sector leadership

• Leadership roles and responsibilities

• Public value and service ethics

Module 2: Ethical Leadership & Integrity

• Ethics and integrity in public service

• Managing conflicts of interest

• Accountability and transparency

Module 3: Governance & Institutional Effectiveness

• Public sector governance frameworks

• Roles of oversight institutions

• Strengthening institutional capacity

Module 4: Strategic Leadership & Visioning

• Strategic thinking in government

• Visioning and long-term planning

• Aligning strategy with national priorities

Module 5: Policy Formulation & Implementation

• Policy development processes

• Translating policy into action

• Managing policy implementation challenges

Module 6: Performance Management in the Public Sector

• Results-based management

• Performance contracts and KPIs

• Monitoring and reporting

Module 7: Financial Stewardship & Public Resource Management

• Public finance management principles

• Budget oversight and accountability

• Value for money

Module 8: Human Capital Leadership

• Leading and managing public servants

• Talent management and capacity building

• Performance and discipline

Module 9: Stakeholder & Citizen Engagement

• Citizen-centered service delivery

• Public participation and engagement

• Managing stakeholder expectations

Module 10: Change Management & Public Sector Reform

• Leading reform initiatives

• Managing resistance to change

• Institutional transformation

Module 11: Risk Management & Compliance

• Identifying public sector risks

• Compliance and regulatory oversight

• Managing crises and uncertainty

Module 12: Innovation & Digital Government

• Innovation in public service

• E-government and digital transformation

• Leveraging technology for service delivery

Module 13: Communication & Leadership Presence

• Leadership communication skills

• Media and public communication

• Managing public narratives

Module 14: Crisis Leadership & Resilience

• Leadership during crises and emergencies

• Building resilient institutions

• Decision-making under pressure

Module 15: Capstone – Public Sector Leadership Action Plan

• Case studies and simulations

• Development of institutional leadership action plans

• Presentations and peer feedback

Facilitator

GLI Certified Trainers

Investment / Fees

• Standard Fee: USD 1250 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

Feb 21,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: March 2-6, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Monitoring, Evaluation & Reporting (MER) Training Program is designed to strengthen the capacity of professionals to design, implement, and manage effective MER systems that support accountability, learning, and evidence-based decision-making.

The program integrates results-based management (RBM), indicator development, data collection, analysis, reporting, and learning, enabling organizations to demonstrate impact, improve performance, and meet donor and stakeholder requirements.

Learning Objectives

By the end of the program, participants will be able to:

• Design and manage robust MER frameworks

• Develop measurable indicators and results chains

• Collect, analyze, and interpret quality data

• Produce clear, accurate, and results-oriented reports

• Use MER findings for learning and decision-making

________________________________________

Training Benefits

Participants and organizations will gain:

• Improved program accountability and transparency

• Stronger data quality and reporting accuracy

• Enhanced ability to demonstrate results and impact

• Better integration of MER into program management

• Practical tools for donor and stakeholder reporting

• Increased professional competence in MER

Who Should Attend

• This program is ideal for:
• • Monitoring, Evaluation & Learning (MEL) officers
• • Program and project managers
• • NGO and development organization staff
• • Government planning and M&E officers
• • Donor-funded project teams
• • Research and data management staff
• • Policy and results management professionals

Workshop Outline / Modules

Module 1: Foundations of Monitoring, Evaluation & Reporting

• MER concepts and terminology

• Role of MER in program performance

• Accountability and learning

Module 2: Results-Based Management (RBM)

• RBM principles and frameworks

• Results chains and theories of change

• Aligning programs with results

Module 3: Program Design & Logical Frameworks

• Logical framework approach

• Problem, objective, and results trees

• Assumptions and risks

Module 4: Indicator Development & Measurement

• Selecting SMART indicators

• Output, outcome, and impact indicators

• Baselines and targets

Module 5: Data Collection Methods & Tools

• Quantitative and qualitative data collection

• Surveys, interviews, and observations

• Data collection planning

Module 6: Data Quality Assurance (DQA)

• Data quality standards

• Validation and verification

• Managing data integrity

Module 7: Monitoring Systems & Dashboards

• Designing monitoring systems

• Using dashboards and MIS

• Real-time monitoring

Module 8: Evaluation Types & Approaches

• Formative, summative, and impact evaluations

• Evaluation designs and methodologies

• Managing evaluations

Module 9: Qualitative & Quantitative Data Analysis

• Data analysis techniques

• Interpreting findings

• Drawing conclusions

Module 10: Reporting for Different Audiences

• Donor, management, and stakeholder reports

• Writing clear and concise reports

• Visualizing data

Module 11: Data Visualization & Storytelling

• Presenting data effectively

• Charts, dashboards, and infographics

• Communicating impact

Module 12: Learning, Adaptation & Knowledge Management

• Using MER for learning

• Adaptive management

• Knowledge sharing

Module 13: Ethics, Safeguarding & Data Protection

• Ethical considerations in MER

• Safeguarding and confidentiality

• Data protection requirements

Module 14: Digital Tools & Technology in MER

• MER software and digital platforms

• Mobile data collection

• Innovation in MER

Module 15: Capstone – MER System Design & Action Plan

• Practical case studies

• Design of MER frameworks

• Development of organizational MER action plans

Facilitator

GLI Certified Experts

Investment / Fees

• Standard Fee: USD 1250 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

March 1,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: March 9–12, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Strategic Human Resource Management (SHRM) Training Program is designed to equip HR professionals and managers with the skills to align human resource practices with organizational strategy, enhance workforce performance, and drive sustainable organizational success.

The program integrates talent management, workforce planning, performance management, HR analytics, and change leadership, enabling participants to position HR as a strategic partner within their organizations.

Learning Objectives

By the end of the program, participants will be able to:

• Align HR strategy with organizational goals

• Apply modern HR practices to enhance performance

• Strengthen talent acquisition, development, and retention

• Use HR data and analytics for decision-making

• Lead HR-driven change and organizational transformation

________________________________________

Training Benefits

Participants and organizations will gain:

• Stronger strategic HR capability and leadership

• Improved talent management and workforce effectiveness

• Enhanced employee engagement and productivity

• Better use of HR analytics and performance data

• Increased HR credibility and influence at senior levels

• Practical tools applicable across HR functions

Who Should Attend

• This program is ideal for:
• • HR managers and HR business partners
• • Line managers with HR responsibilities
• • Talent, learning, and OD professionals
• • Public sector and NGO HR officers
• • Supervisors and managers involved in people management
• • Professionals transitioning into HR leadership roles

Workshop Outline / Modules

Module 1: Foundations of Strategic HRM

• Evolution of HR to strategic partner

• Role of HR in organizational success

• HR governance and ethics

Module 2: HR Strategy & Workforce Planning

• Developing HR strategies aligned to business goals

• Workforce planning and skills forecasting

• Talent supply and demand

Module 3: Talent Acquisition & Employer Branding

• Strategic recruitment and selection

• Employer branding and attraction strategies

• Inclusive hiring practices

Module 4: Learning, Development & Talent Management

• Competency frameworks

• Leadership and succession planning

• Career development

Module 5: Performance Management Systems

• Performance planning and goal setting

• Appraisal systems and feedback

• Managing underperformance

Module 6: Compensation, Rewards & Motivation

• Reward strategies and structures

• Pay for performance

• Non-financial motivation

Module 7: Employee Engagement & Organizational Culture

• Drivers of engagement

• Culture assessment and alignment

• Building high-performance cultures

Module 8: Employee Relations & Labor Laws

• Managing employee relations

• Labor laws and compliance

• Dispute resolution

Module 9: HR Analytics & Data-Driven HR

• HR metrics and KPIs

• Workforce analytics

• Using data for HR decisions

Module 10: Change Management & HR’s Role

• HR as a change agent

• Managing organizational change

• Communication and stakeholder engagement

Module 11: Diversity, Equity & Inclusion (DEI)

• DEI principles and practices

• Managing diversity

• Inclusive leadership

Module 12: Capstone – Strategic HR Action Plan

• Case studies and practical exercises

• Development of organizational HR strategies

• Presentations and feedback

Facilitator

GLI Certified Trainers

Investment / Fees

• Standard Fee: USD 1050 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

March 7,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: March 16-18, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Financial Management for Non-Finance Managers Training Program is designed to equip managers without formal finance backgrounds with the financial knowledge and skills required to make informed decisions, manage budgets, and improve organizational performance.

The program demystifies financial concepts and focuses on practical application, enabling managers to understand financial information, control costs, and contribute effectively to financial planning and accountability.

Learning Objectives

By the end of the program, participants will be able to:

• Understand key financial concepts and terminology

• Read and interpret basic financial statements

• Plan and manage departmental budgets effectively

• Control costs and improve financial performance

• Use financial information for decision-making

________________________________________

Training Benefits

Participants and organizations will gain:

• Increased financial literacy and confidence

• Improved budgeting, cost control, and accountability

• Better cross-functional collaboration with finance teams

• More informed and data-driven managerial decisions

• Reduced financial risks and inefficiencies

• Practical tools applicable to daily management

Who Should Attend

• This program is ideal for:
• • Managers and supervisors without finance backgrounds
• • Department heads and unit managers
• • Project and program managers
• • Technical and operational managers
• • HR, operations, and administrative managers
• • NGO and public sector managers
• • Team leaders responsible for budgets or resources

Workshop Outline / Modules

Module 1: Introduction to Financial Management

• Role of finance in organizational success

• Key financial concepts and terminology

• Financial responsibilities of managers

Module 2: Understanding Financial Statements

• Income statements, balance sheets, and cash flow statements

• Reading and interpreting financial reports

• Key financial ratios

Module 3: Budgeting & Financial Planning

• Budgeting processes and principles

• Departmental budgeting

• Linking budgets to plans and targets

Module 4: Cost Management & Control

• Understanding costs and cost behavior

• Cost control techniques

• Improving efficiency and value for money

Module 5: Cash Flow Management

• Importance of cash flow

• Managing receivables and payables

• Cash flow forecasting

Module 6: Financial Decision-Making

• Using financial information for decisions

• Cost–benefit analysis

• Break-even analysis

Module 7: Performance Measurement & KPIs

• Financial performance indicators

• Monitoring and reporting performance

• Variance analysis

Module 8: Financial Controls, Risk & Compliance

• Internal controls and accountability

• Managing financial risks

• Compliance and governance basics

Module 9: Capstone – Financial Action Planning

• Practical case studies

• Development of departmental financial action plans

• Review and feedback

Facilitator

GLI Certified Trainers

Investment / Fees

• Standard Fee: USD 850 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

March 14,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: March 23–26, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Customer Experience & Service Excellence Training Program is designed to equip professionals with the skills, mindset, and tools required to deliver exceptional customer experiences and consistently high service standards.

The program focuses on customer-centric culture, service quality, emotional intelligence, service recovery, and continuous improvement, enabling organizations to enhance customer satisfaction, loyalty, and brand reputation.

Learning Objectives

By the end of the program, participants will be able to:

• Understand customer expectations and experience drivers

• Deliver consistent, high-quality service across touchpoints

• Communicate effectively and manage customer interactions

• Handle complaints and service recovery professionally

• Build a customer-focused culture and service mindset

________________________________________

Training Benefits

Participants and organizations will gain:

• Improved customer satisfaction and loyalty

• Enhanced service quality and consistency

• Stronger communication and interpersonal skills

• Reduced customer complaints and service failures

• Increased employee engagement and accountability

• Practical tools for improving customer experience

Who Should Attend

• This program is ideal for:
• • Customer service and frontline staff
• • Sales, marketing, and relationship managers
• • Supervisors and team leaders
• • Call center and service desk professionals
• • Public sector service delivery officers
• • Hospitality, retail, and service industry staff
• • Managers responsible for customer experience

Workshop Outline / Modules

Module 1: Introduction to Customer Experience (CX)

• Understanding customer experience vs customer service

• Importance of CX in organizational success

• Customer expectations and perceptions

Module 2: Customer-Centric Culture & Mindset

• Building a customer-focused culture

• Values, attitudes, and behaviors

• Role of leadership in CX

Module 3: Understanding Customer Needs & Journeys

• Customer segmentation and personas

• Customer journey mapping

• Identifying pain points and moments of truth

Module 4: Communication & Interpersonal Skills

• Effective verbal and non-verbal communication

• Active listening and empathy

• Professional service etiquette

Module 5: Emotional Intelligence in Service Delivery

• Managing emotions and stress

• Empathy and rapport building

• Handling difficult customers

Module 6: Service Quality & Standards

• Service quality dimensions

• Setting and maintaining service standards

• Consistency across touchpoints

Module 7: Handling Complaints & Service Recovery

• Complaint management processes

• Turning complaints into opportunities

• Service recovery techniques

Module 8: Customer Engagement & Relationship Building

• Building long-term customer relationships

• Trust and loyalty development

• Managing customer expectations

Module 9: CX Measurement & Feedback

• Customer satisfaction and experience metrics

• Feedback tools and surveys

• Using feedback for improvement

Module 10: Digital Customer Experience

• Managing digital and online interactions

• Omni-channel service delivery

• Social media and online reputation

Module 11: Teamwork & Performance in Service Delivery

• Collaboration in service teams

• Accountability and performance management

• Continuous improvement

Module 12: Capstone – Customer Experience Improvement Plan

• CX case studies and role plays

• Development of customer experience action plans

• Presentations and feedback

Facilitator

GLI Certified Trainers

Investment / Fees

• Standard Fee:USD 1050 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

March 21,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: April 13–17, 2026, 8:30 AM – 5:00 PM

Venue

Naivasha, Kenya

Overview

The Change Management & Organizational Transformation Training Program is designed to equip leaders and change practitioners with the skills, frameworks, and tools required to lead, manage, and sustain organizational change and transformation initiatives.

The program focuses on the human, structural, and strategic dimensions of change, enabling participants to reduce resistance, align stakeholders, and deliver successful, lasting transformation.

Learning Objectives

By the end of the program, participants will be able to:

• Understand change dynamics and transformation drivers

• Design and implement structured change management strategies

• Lead people through change and manage resistance

• Align culture, systems, and structures with transformation goals

• Sustain change and embed new ways of working

________________________________________

Training Benefits

Participants and organizations will gain:

• Improved change leadership capability and confidence

• Reduced resistance and disruption during change initiatives

• Stronger stakeholder engagement and alignment

• Increased success rate of transformation initiatives

• Practical tools for managing complex change

• Enhanced organizational agility and resilience

Who Should Attend

• This program is ideal for:
• • Senior executives and managers
• • Change managers and transformation leads
• • HR, OD, and people development professionals
• • Project and program managers
• • Public sector and county government leaders
• • NGO and development organization managers
• • Team leaders driving organizational change

Workshop Outline / Modules

Module 1: Foundations of Change & Transformation

• Understanding change vs transformation

• Drivers of organizational change

• Change readiness assessment

Module 2: Change Leadership & Sponsorship

• Role of leaders in change

• Executive sponsorship and governance

• Leading by example

Module 3: Change Models & Frameworks

• Overview of change management models

• Selecting appropriate approaches

• Integrating models into practice

Module 4: Organizational Diagnosis & Impact Analysis

• Assessing organizational readiness

• Stakeholder and impact analysis

• Identifying change risks

Module 5: Developing a Change Management Strategy

• Change vision and roadmap

• Communication and engagement plans

• Resource planning

Module 6: Stakeholder Engagement & Communication

• Identifying key stakeholders

• Managing expectations and concerns

• Communication strategies

Module 7: Managing Resistance to Change

• Sources of resistance

• Resistance management techniques

• Building commitment

Module 8: Culture, Values & Behavioral Change

• Culture as a driver of transformation

• Aligning values and behaviors

• Reinforcing desired change

Module 9: Change Enablement & Capability Building

• Training and skills development

• Coaching and support mechanisms

• Empowering change agents

Module 10: Integrating Change with Projects & Operations

• Change management in projects

• Aligning operational processes

• Managing transitions

Module 11: Performance, KPIs & Change Measurement

• Measuring change progress

• KPIs and success indicators

• Continuous feedback

Module 12: Digital Transformation & Change

• Leading digital change

• Technology adoption and people impact

• Managing digital disruption

Module 13: Sustaining Change & Institutionalization

• Embedding change into systems

• Policies, structures, and rewards

• Continuous improvement

Module 14: Crisis, Resilience & Adaptive Change

• Managing change during crises

• Building organizational resilience

• Adaptive leadership

Module 15: Capstone – Change & Transformation Action Plan

• Case studies and simulations

• Development of organizational change plans

• Presentations and feedback

Facilitator

GLI Certified Change Specialist

Investment / Fees

• Standard Fee: USD 1250 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

April 12,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND

Date and Time

Date: April 20–22, 2026, 8:30 AM – 5:00 PM

Venue

Nairobi, Kenya

Overview

The Emotional Intelligence for Leaders Training Program is designed to help leaders develop the emotional awareness and interpersonal skills required to lead people effectively, manage relationships, and perform under pressure.

The program focuses on self-awareness, self-regulation, empathy, motivation, and social skills, enabling leaders to enhance communication, build trust, manage conflict, and inspire high-performing teams.

Learning Objectives

By the end of the program, participants will be able to:

• Increase self-awareness and emotional regulation

• Improve interpersonal communication and empathy

• Manage stress, conflict, and difficult conversations

• Strengthen leadership influence and team engagement

• Apply emotional intelligence to decision-making and performance

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Training Benefits

Participants and organizations will gain:

• Improved leadership effectiveness and people management skills

• Enhanced communication, collaboration, and trust

• Better handling of stress, conflict, and change

• Stronger team morale and engagement

• Increased resilience and emotional maturity

• Practical EI tools applicable in daily leadership

Who Should Attend

• This program is ideal for:
• • Senior executives and managers
• • Middle-level managers and supervisors
• • Team leaders and project managers
• • HR and people management professionals
• • Public sector and NGO leaders
• • High-potential leaders preparing for senior roles

Workshop Outline / Modules

Module 1: Introduction to Emotional Intelligence

• Understanding emotional intelligence

• EI and leadership effectiveness

• Self-assessment of EI

Module 2: Self-Awareness in Leadership

• Recognizing emotions and triggers

• Strengths, blind spots, and values

• Emotional self-reflection

Module 3: Self-Regulation & Stress Management

• Managing emotions under pressure

• Stress and resilience techniques

• Maintaining composure

Module 4: Motivation & Personal Drive

• Intrinsic motivation

• Goal focus and persistence

• Positive leadership mindset

Module 5: Empathy & Social Awareness

• Understanding others’ emotions

• Active listening

• Building trust and rapport

Module 6: Relationship Management & Influence

• Managing relationships effectively

• Influencing and inspiring others

• Giving and receiving feedback

Module 7: Conflict Management & Difficult Conversations

• Understanding conflict styles

• Constructive conflict resolution

• Handling difficult conversations

Module 8: Emotional Intelligence in Teams & Organizations

• Creating emotionally intelligent teams

• Leading diverse teams

• Building positive workplace culture

Module 9: Capstone – Emotional Intelligence Action Plan

• Practical EI case studies

• Personal leadership action plans

• Commitment to behavioral change

Facilitator

GLI EI Experts

Investment / Fees

• Standard Fee: USD 850 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

April 18,2026

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND