Administration and Office Management Professional Certification

Date and Time

Date: July 14–17, 2025, 8:30 AM – 5:00 PM

Venue

Nairobi,Kenya

Overview

Certification Overview
Administrative and office professionals are the backbone of organizational operations. Their role has evolved far beyond clerical tasks to include strategic support, project coordination, communication management, and office efficiency. This five-day professional certification is designed to empower administrative professionals with advanced skills in office management, communication, organization, and technology, ensuring they contribute effectively to organizational success

Learning Objectives

Certification Objective

The goal of this certification is to:

• Strengthen the skills and knowledge of administrative and office management professionals

• Equip participants with tools to enhance productivity, coordination, and service delivery

• Improve organizational and time management skills

• Build professional confidence in handling modern administrative responsibilities

• Enable participants to support leadership and teams effectively

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Certification Benefits

Upon completion of this program, participants will:

• Gain an internationally recognized Administration & Office Management Professional Certification

• Develop a strategic understanding of their administrative role

• Learn modern tools, systems, and technologies for office efficiency

• Improve multitasking, communication, and coordination skills

• Build confidence to manage change, handle challenges, and lead initiatives

• Be better equipped to support senior executives and manage administrative teams

Who Should Attend

• This course is ideal for:
• • Executive Assistants and Personal Assistants
• • Office Managers and Administrative Officers
• • Departmental Secretaries and Receptionists
• • Administrative Coordinators
• • Records and Information Managers
• • Any professionals aspiring to advance in administrative and office management roles
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Workshop Outline / Modules

Comprehensive Certification Outline

Module 1: The Evolving Role of the Administrative Professional

• From support staff to strategic contributor

• Modern office management challenges

• Building a professional brand

Module 2: Organizational Skills for Office Efficiency

• Prioritizing daily tasks

• Developing effective filing systems

• Managing multiple demands and interruptions

Module 3: Effective Business Communication

• Writing professional emails, memos, and reports

• Telephone etiquette and business correspondence

• Communication styles and tone

Module 4: Calendar and Schedule Management

• Time blocking and prioritization

• Managing appointments, meetings, and travel

• Tools for digital scheduling

Module 5: Event and Meeting Coordination

• Planning internal and external meetings

• Logistics, catering, and follow-up

• Virtual meeting management

Module 6: Travel Planning and Itinerary Preparation

• Domestic and international travel arrangements

• Preparing detailed itineraries

• Handling travel disruptions

Module 7: Filing and Records Management

• Manual vs. digital filing systems

• Document retention policies

• Confidentiality and data protection

Module 8: Office Technology and Digital Tools

• Productivity software (MS Office, Google Workspace)

• Collaborative platforms (e.g., Zoom, Teams, Slack)

• Cloud storage and online filing systems

Module 9: Leadership and Initiative for Admins

• Proactive problem-solving

• Supporting management and team leaders

• Taking ownership and leading projects

Module 10: Customer Service and Front-Desk Management

• Creating a welcoming office environment

• Managing walk-ins and calls professionally

• Handling complaints tactfully

Module 11: Procurement and Office Supplies Management

• Managing office inventory and suppliers

• Creating requisitions and purchase orders

• Vendor relationship management

Module 12: Budgeting Basics for Office Managers

• Understanding departmental budgets

• Cost-conscious decision-making

• Monitoring and reporting expenses

Module 13: Conflict Management and Professional Boundaries

• Navigating interpersonal office dynamics

• Setting boundaries with tact and respect

• Dealing with difficult personalities

Module 14: Ethics, Confidentiality, and Professionalism

• Handling sensitive information

• Office politics and ethical dilemmas

• Maintaining integrity in all tasks

Module 15: Career Growth and Certification Assessment

• Personal development planning

• Presentation of capstone assignment

• Certification exam and reflection

Facilitator

Global Leadership Institute Certified Trainers

Investment / Fees

• Standard Fee: KSh 109,000 per participant
• Includes training materials, lunch, tea/coffee breaks, and certificate.

Registration Deadline

July 12, 2025

How to Register

• Register here: www.leadership.co.ke/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +254 722 223 084 or +254 20 260 3433 or +254 722 517 646(9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND